Rental Policies & Procedures

The policies and procedures of Dunn Deal Properties are designed to ensure that we give both you and our owners the best service possible. Please read them carefully. If you have any questions, we will be glad to answer them. Just call 1-888-748-2228.

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By giving my credit card number to Dunn Deal Properties LLC, I agree that the conditions and information contained in this rental policy have been read carefully and accepted by me on behalf of all members of my party and agree to abide by such conditions and limitations.

Reservations and/or Deposit Requirements:
A Reservation Deposit equal to 35% of the Total Amount Due is required at booking in order to confirm your reservation. Your Reservation Deposit may be made by Visa or Master Card. This reservation deposit will be applied towards your Rental Fee. Reservations made within fifteen (15) days of arrival date will require full payment of your reservation at booking in order to confirm your reservation. There will be a non-refundable processing fee added to all reservations at the time the reservation is made.

Falsified Reservations:
Any reservation obtained under false pretense will be subject to forfeiture of reservation deposit, and/or balance of rental payment. Guest will not be permitted to check-in or will be evicted per Mississippi Code of 1972, section 75-73-13 http://www.mscode.com/free/statutes/75/073/0013.htm

Minimum Stay:
Rental rates are based on a two or three night reservations, longer stays may be required during holidays, peak seasons or specials events. If you require a shorter stay, please ask for availability and rate.

Damage Deposit:
A Damage Deposit of $300 will be required and is collected as part of the total balance due. Your damage deposit is fully refundable with 10 days of your departure providing no additional expenses are incurred.

If expenses are incurred to repair damage, replace missing items, pay for extra cleaning, returning furniture back to its original location or any other violations of the rental policy as a result of your stay, we reserve the right to apply the damage deposit to offset expenses and administrative fees. Should the damages exceed the damage deposit amount, guest gives Biloxi Beach Resort Rentals permission to add the charges to the guest's credit card. A copy of the bill and the charge slip will be sent to the guest if this situation occurs

Payments
The total balance is due 15 days before arrival and will be charged to the credit card given for deposit unless you notify the office of another form of payment. The balance due may be made by personal check, traveler's check, bank money order, Visa or Master Card. Rental rates are subject to Mississippi State and local taxes and are subject to change.

Cancellations and Changes:
A $35 cancellation fee is assessed for all cancellations.
All Reservations cancelled fifteen (15) days or more prior to check-in date will receive full refund of the Reservation Deposit, less the non-refundable processing fee and the cancellation fee.

All reservations that are not paid with fifteen (15) days of the check-in date will be cancelled and all advance payments will be forfeited.

All reservations cancelled fifteen (15) days or less prior to check-in date will forfeit their advance payments and will be charged a $35 cancellation fee.

Confirmation:
We will email a confirmation of your reservation upon receipt of the reservation deposit and processing fee. Please review the confirmation carefully to verify the property rented, the dates of the rental, the applicable charges and any special notes. Contact our reservation department immediately to report any errors. After 3 days the confirmation will be considered accurate.

Unit Assignments:
We reserve the right to substitute comparable accommodations without notice or liability should the reserved unit be out of order or not available for any reason. When comparable accommodations are not available, renter will have the option of selecting from available properties at the published rate or receiving a complete refund.

Check-In:
Where: All guests must check-in at our office located in the Legacy Vilas clubhouse which is located at 2252 Beach Drive, Gulfport MS. 39507. (Behind the Towers Parking Garage)

When: Check-in begins at 3:00 p.m. for all properties. Please notify us if you plan to arrive after 5 p.m. so we can make arrangements for late check-in.
During Peak season, unavoidable delays may occur. Your patience will be appreciated.

Late Check-In: Guest who arrives late MUST check-in at our office by 10 a.m. the following morning.

All units will be inventoried and inspected BEFORE and AFTER every occupancy.

Occupancy:
The total number of persons allowed in the property, including children, at any time is restricted to the stated sleeping capacity for each property. These numbers are governed by the association and owner preferences. Sofa and bunk beds are recommended for use by children.

We are very serious about maintaining a family atmosphere for the quiet enjoyment of our guests. We rent to family groups, couples and responsible adults. Dunn Deal Properties LLC will not rent to anyone under 25 years of age. The person checking in must be the qualified person who is renting the property. The qualifying person must show identification upon check-in. The qualifying person renting the property is responsible for the conduct of all guest and other occupants, and must occupy the property for the full term of the reservation. Guests under 25 must have direct adult supervision at all times when on rental premises.

Absolutely no loud parties or illegal activities are allowed. Dunn Deal Properties LLC reserves the right to enter the rental property anytime to investigate disturbances, occupancy and/or damage. Any violators will be evicted without refund.
Mississippi Code of 1972, section 75-73-13 http://www.mscode.com/free/statutes/75/073/0013.htm

Linens, Towels and supplies:
Linens and bath towels are provided and not to be taken from the unit. We suggest you bring beach towels. A starter supply of trash liners, dish detergent, dishwasher powder, laundry soap, paper towels, bath soap and bathroom paper is provided to you by Dunn Deal Properties LLC.

Departure Cleaning Fees:
A departure cleaning fee is required for all reservations. Our cleaning includes the stripping and remaking of the beds with fresh linens, light dusting, vacuum and mopping of floors, cleaning and sanitizing bathrooms. If additional cleaning is required after your check-out or furniture needs repositioned you will be charged an additional fee

Guest is responsible for:

• Removing all food from the refrigerator.
  
• Placing soiled dishes, glassware, silverware, and pots are to be placed in dishwasher and cleaned.
  
• Placing all debris, garbage and discards outside in proper containers.
  
• Leaving unit in a neat condition and furniture arranged as you found it.
  
• Making sure that no items are missing from the unit. (There will be a charge for the cost of any missing items).
  
• Placing all remotes on TV stands. (There will be a $50 charge for missing remotes).
  
• Setting the thermostat to 78 degrees (April to October) and 62 degrees (November to March).
  
• Closing and locking all doors and windows.
  

There will be a minimum charge of $50 if additional cleaning or returning furniture back to its original position is required.

Check-Out:
Where: All guests must check-out at office located in the lobby of Legacy Tower I. DO NOT LEAVE KEYS IN THE UNIT. Keys are to be returned to our office upon check-out. Lost keys or keys not turned to the front desk upon check-out will result in the lock having to be changed and the guest will be charged $75.

When: Check-out is at 10:00 a.m. for all properties. Guests who check-out beyond 10:00 a.m. will be charged for an additional day.

General:

Furnishings: You are renting a privately-owned condominium. It has been decorated and equipped to satisfy the particular tastes and desires of the owner. Please be considerate of the belonging of the owners and the people who will be renting this unit after you. Please do not rearrange the furniture, take any items outside that are part of the interior décor, or move any furnishings or kitchen items to another unit. You will be charges if the housekeepers have to rearrange the furniture after your stay. The unit descriptions were correct at the time of posting, but subsequent owner renovations may have resulted in changes. Although every effort has been made for accuracy, Dunn Deal Properties LLC is not responsible for errors in this publication for property changes made by owners or for any condition beyond our control upon arrival. Rental agent represents property to the best of his/her ability and assumes no liability for errors or omissions.

After Hour Emergencies: There is an agent on call 24 hours a day for emergencies. Call the regular office number and the answering service will contact the agent. Non-Emergencies will be noted and handled the following day during office hours.

Maintenance: Please report any damages or malfunction of equipment to the rental office as soon as possible. Failure to do so may incur some liability to the guest. No compensation will be given for temporary outage of electricity, gas, water, cable or telephone service. Outages will be reported immediately and all efforts will be made to have them restored as soon as possible. The operation and maintenance of these utilities is out of the control of Dunn Deal Properties LLC. Appliances, Air Conditioners and hot tubs/Jacuzzis are not guaranteed and refunds cannot be given for failure or breakdown. Dunn Deal Properties LLC will attempt to repair or replace any item during your stay. If a part has to be ordered and the item cannot be repaired before your departure, no money will be refunded.

Items left in unit: Dunn Deal Properties LLCis not responsible for items left in the unit. A fee of $20 is charged plus shipping cost to cover the means of shipping requested by the guest.

Balcony: Do not hang towels over balcony railing.

Grilling: Fire department regulations prohibit the use of grills on all decks, porches and balconies. Some complexes have common area grills for guest's use.

Water Features: Renters agree to release and hold harmless Dunn Deal Properties LLC and owner(s) from any and all liability relating to water features, I.e. swimming pools, hot tubs, bayous or Gulf access. Further, they agree to indemnify Dunn Deal Properties LLC and the owner(s) from any liability causes of action and to be responsible for defending Dunn Deal Properties LLC and said owner(s).

Pools: Pools hours are from 7:00 a.m. to 10:00 p.m. All children under the age of (12) must be accompanied by an adult at ALL times. No glass is allowed in any pool area.

Balcony: The hanging of bathing suits, towels or clothing upon balcony railings is not permitted. Do not throw anything from balcony.

Pets: Unless your unit is a pet friendly unit and a pet fee has been paid in advance, any evidence of a pet(s) found in your unit or on the premises, will result in your being asked to vacate immediately with no refund of rent. Guest may also be charged an additional $200 to $600 (Deep-Cleaning Fee) depending on the size of the rental unit.

Non-Smoking Units: Smoking is strictly prohibited inside "NON-SMOKING" rental units. If any evidence of smoking is found in your non-smoking rental unit, guest will be charged an additional $200 to $600 (Deep-Cleaning Fee) depending on the size of the rental unit.

Parking: Please park in designated parking areas only. Most properties only allow two (2) vehicles and no boats, jet skis or RV's. Please make arrangements before arrival.

Fireworks: The use of fireworks is prohibited on all of our vacation properties. Local City ordinances and fire code prohibit the use of fireworks on beaches, buildings or grounds.

Lock Out: In the event a guest becomes locked out, a $25 service fee will be charged during normal working hours for reentry and $50 service fee for after hours or Sundays.

Inclement Weather: Refunds will not be made for inclement weather. In the event of mandatory evacuation by civil authorities, the unused portion of the rental period will be refunded.

Telephone Service: For your convenience, a telephone is provided in most of our rental units. Local calls are free. Long distance calls may be made collect, charged to your credit card, calling card or to your home telephone.

Residences for sale: In the event the unit you are renting is listed for sale, we may need to show the unit during your visit. We will make every effort to schedule the showing at a convenient time so we do not disrupt your vacation.

Agency Disclosure: Biloxi Beach Resort Rentals, LLC is the agent of the property owner and is acting at all times, in and for the best interest of the Client-Owner(s). Dunn Deal Properties LLC will treat all customer/guest with honesty and fair dealings. Guest understands that no security is provided at this property. Neither Dunn Deal Properties LLC nor the owner(s) is liable for injury, damage, violence or otherwise that might happen to the guest while at a property.

Agent will not be held responsible for acts of theft, vandalism or damages to the owner or guest's personal property.

I agree that the conditions and information contained in this rental policy have been read carefully and accepted by me on behalf of all members of my party and agree to abide by such conditions and limitations.